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Patient Information

The veterinary team at Avenue Animal Hospital is dedicated to our cherished patients and the people who love them. Our services are backed by years of experience and a passion for pets.

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What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Get Settled

Please arrive approximately 10 minutes early to fill out our New Patient Form.

Meet Your Veterinarian

A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.

Examination, Diagnosis & Treatment

Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.

After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

  • What types of payment options are available?

    Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

  • Will I be provided with an estimate of costs?

    We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

    We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

  • Should I call ahead to book an appointment?

    Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

    In the event that your pet needs emergency care during our regular business hours, please contact us right away.

    Book Your Next Appointment

  • What is your appointment cancellation policy?

    If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

  • What types of animals do you treat?

    We care for Saint John's cats and dogs.

  • What are the fees associated with an appointment?

    You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

    For further hospitalization, diagnostics, or surgery, a deposit is required upfront, with payment due in full when your pet is discharged.

  • What are the fees associated with an emergency visit?

    A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

    If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

Veterinary Financing

We are proud to offer LendCare as a financing option for your pet's veterinary care.

From routine procedures to surgery, Lendcare offers an easy online application process that allows you to get pre-approved in minutes.

Learn More About Lendcare

New Patients Welcome 

The experienced team at Avenue Animal Hospital is passionate about the health of pets in Saint John and the surrounding area. Get in touch with us today to book your pet's appointment. We're welcoming new patients!

Contact Us

(506) 633-1885 Contact